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Common questions answered

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How do I create an account?

You can create an account at any time by clicking the “Login” button at the top, right-hand side of any page. Otherwise you will be prompted to register a new account at the beginning of your check out process.

Do you have everything I'm ordering in stock?

Stock levels are shown for each of our locations on each product page. If a product is in stock in any location, it is available to be ordered online and delivered to you. On the odd occasion there may be an inventory error, in which case we will contact you immediately.

I’ve placed my order online, how long until I get it?

We process online orders at the head office in Melbourne, Monday to Friday 10am to 6pm (Melbourne Time). Once your order and payment has been approved by the Online Orders team, a picking slip is sent to your nearest Store DJ location with stock of your product for dispatch. This part of the process normally takes 1-3 days maximum; the balance of the time to delivery is determined by your chosen shipping method.

How long do the shipping methods take?

Transit times depend on where we are shipping to, which of our locations has stock for your order, and what shipping method is best suited to the products you buy. We pick the best method for your order, we always ship from the closest available location, and we email you with a tracking number once your package is dispatched, so you can follow the progress of your delivery.

I’m unsure of what to purchase, can I speak to someone?

You can call or email us at our head office should you have any questions about your purchase. We are glad to be of assistance before you make your final decision just as if you were in the store with us. Simply email or call 03 9081 1118 (10am to 6pm Monday to Friday).

Can I pick up my online order in store?

This can certainly be arranged. Just give us a call to check that your order is available at your local Store DJ. One exception is orders where payment has been made with PayPal. In that case, orders must be sent to the address on the PayPal order.

Can you deliver anywhere in Australia?

Yes, we send orders from our four stores and offsite warehouse every weekday. This means you should have your order in the quickest time possible no matter where you are in Australia.

Can you deliver outside of Australia?

Not at this stage. We only service Australian sales for now.

Do you deliver on weekends?

We use Australia Post e-Parcel as well as Star Track Express for our deliveries. These companies normally deliver on weekdays during business hours. There are sometimes extended delivery hours (including weekends) at Christmas peak-time.

Can all orders be delivered to my home or PO box?

If we are sending your order by Australia Post eParcel or Star Track Satchel then yes, a residential, business or PO Box address is fine. If your order is being sent by Star Track Road Express, then a home or business address is fine but not a PO Box. We can also send Star Track deliveries to your nearest Star Track depot for you to collect.

What if my order arrives damaged?

We have got you covered in the rare occurrence that your order arrives damaged. Just let us know immediately by calling 1300 858 394 and we will get the issue resolved swiftly for you.

What happens if the courier returns my package to you?

If an order is returned to us we will contact you as soon as possible. If the return is a result of incomplete or incorrect address submitted by you, we will need to charge you for the postage costs before resending.

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